Delivery & Returns

Delivery & Returns

Delivery

Release 001

For Release 001, a limited quantity of jackets is held in stock and ready to ship.

Orders will be dispatched within 5 working days from the date of purchase.

Once your order has shipped, you will receive a confirmation email with tracking details.

Shipping times (after dispatch)

United Kingdom

  • 1–3 working days

European Union

  • 5–10 working days

International

  • 7–14 working days

Delivery times are estimates and may vary depending on location and customs processing.

Customs & Duties (EU & International)

For EU and international orders, your order may be subject to customs duties, taxes, or import charges once it arrives in your country.

These charges:

  • Are set by your local customs authority

  • Are not included in your order total

  • Are the responsibility of the customer

OliverHart has no control over these charges and cannot predict their amount.

Returns

Due to the limited nature of Release 001, returns are accepted only if the item is faulty or damaged on arrival.

If your item arrives with an issue, please contact us within 48 hours of delivery at:

byoliverhart@gmail.com

Please include your order number and clear photos of the issue.

Returns We Cannot Accept

  • Change of mind

  • Incorrect sizing

  • Items worn or washed

  • Delays caused by customs processing

Important Notes

  • Release 001 is produced in very limited quantities

  • Once sold out, it will not be restocked

  • Orders are processed in the order they are received

Each OliverHart piece is part of a small, intentional release. Thank you for supporting independent design.